IT Support Engineer - Engineering applications

 Req ID 68068 MSSC Monterrey 2, Mexico
     

Company Overview 
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

We are looking for an IT Support Engineer to join a global Engineering Applications support team supporting different Engineering applications (CAD, CAE, PLM, Project Mngt, ALM, Verification & Validation and Embedded Software Applications.

Your Key Responsibilities:

• Actively manage customer requests and incident calls, manage backlog and SLA related to Engineering Applications activities. Depending on your expertise/knowledge focus should be on minimum four of the above engineering areas.
• Implement, adjust and improve service process
• Active analysis current process landscape and applications to make sure Service Support processes are aligned with actual landscape
• Communicate proactive new workflows and  process changes on several levels involved in Service Support
• Act as direct contact for external / internal service providers
• Release and upgrade coordination/delivery.
• Project work in cooperation with the build area, e.g. preparations for acceptance tests reg. product release into operation.
• Coordination client install, package design and deployment.
• Updating handling instructions, documentations and knowledge base articles.
• Consulting and cooperating with other global IT teams.

 Your Profile:

• Degree in Informatics, Information Technology, Computer Science, Electronics, Engineering or similar;
• 2 - 3 years job related experience as well as self-dependent and target oriented decision making to handle Requests and Incidents reported by Customers
• Experience providing customer support and resolution of technical issues;
• Proven analytical abilities in addition to strong troubleshooting and diagnostic skills;
• Good communication skills verbally and written; Good English language skills are a must.
• Experience with ITIL Service Management, certification a plus

What We Offer:

• Benefits above the law
• Major Medical Expenses Insurance
• Global growth opportunities
• Competitive Wages
   

Be part of our ZF team as IT Support Engineer - Engineering applications and apply now!

Contact

Marisol Zambrano

marisol.zambrano@zf.com