HR Ops Service Excellence Specialist

Req ID 67762 MSSC Monterrey 2, Mexico
 

We are looking for a new colleague in our department HR Operations (HOOX) at Monterrey, MX. In this role, you will join a fast-paced Human Resources team serving employees, managers, and HR colleagues for the Americas region. We are looking for team members who enjoy managing HR administrative processes in a global environment and have a strong interest in improving how HR delivers.

Your tasks as HR Ops Service Excellence Specialist:

1. Drive Operational Excellence

• Actively participate in optimization projects within HR Operations, considering planning, design, testing, implementation, and control phases.
• Analyze current processes, identifying areas for improvement, and develop strategic action plans to enhance efficiency.
• Establish an operational excellence landscape encompassing knowledge management, KPIs, customer service, training & onboarding, and more, ensuring a holistic approach to efficiency.
• Coordinate the intake program that enables de transition/centralization of services/processes into HR Operations.

2. Automation & Digitalization:

• Support the automation and digitalization of HR Ops business processes, leveraging cutting-edge technologies to streamline operations and increase productivity.

3. Training and Development:

• Train employees in the effective use of business applications, empowering them with the knowledge and skills required for optimal performance.
• Conduct training sessions on process optimization, fostering a culture of continuous improvement and innovation within the team.

4. Change Management & Communication:

• Lead change management initiatives to seamlessly integrate new operational models in HR Ops.
• Develop and execute communication strategies to promote awareness and understanding of operational changes, ensuring a smooth transition.
   

Your profile as HR Ops Service Excellence Specialist

• Completed university degree and previous experience (minimum 4 year) in a (HR) Shared Service Center
• Experience using Human Capital Systems (e.g., Success Factors, Workday) and Case Management Systems (e.g., CRM Dynamics, Service Now, Salesforce
• Excellent communication skills, client focus mindset, problem solving skills.
• Demonstrated effectiveness to prioritize between tasks with different deadlines and complexity.
• Project Management and Continues Improvement methodologies is a plus.
• Proven ability to work professionally & proactively with a remote client base and in an international environment.
• Proficiency in English required (Portuguese is a plus)

Grading:
Depending on fulfillment of the above tasks and individual qualifications 

Be part of our ZF team as HR Ops Service Excellence Specialist and apply now!

Contact

Be part of our ZF team as HR Ops Service Excellence Specialist and apply now!

Contact

Yolanda Prado

+52 81 2059 2173