Regional Service Supervisor

Job Description

About the team: The service center focuses on meeting the operational targets, maintaining strong customer relations, and representing ZF Marine in the local marine community. 

What you can look forward to as a Regional Service Supervisor:

• Provide dedicated supervisory coverage to ensure effective daily service coordination, technical escalation, field service responsiveness, training support, and operational continuity.

• Supervise service team operations at assigned facilities through implementation of service plans, commissioning, upgrades, and support procedures.

• Ensure maintainability, reliability, and availability of end-of-line and related test systems.

• Lead and direct service engineers and technicians in the installation, maintenance, and support of test equipment.

• Evaluate service operations and develop or modify work instructions to improve efficiency and service quality.

• Monitor team performance, maintain service budgets and records, and make staffing and performance recommendations.

• Assign and manage projects, track timelines, and ensure timely completion to meet operational and customer requirements.

• Support internal departments with business development, capacity planning, and continuous improvement to enhance service delivery and customer satisfaction.

Your profile as a Regional Service Supervisor:

• Bachelor’s degree with 8+ years progressive marine industry experience and/or training; or 12+ years marine industry experience and/or training; or equivalent combination of education and training.

• Product knowledge, marine industry experience, and a verifiable management track record required, along with experience in a supervisory or lead position.
• Technical, mechanical aptitude needed.
• Must take a leadership role within the organization, possess a strong work ethic, be capable of multi-tasking, and be an innovative self-starter who can work well under pressure.
• Must be versatile with Windows based spreadsheet, database software and possess strong analytical skills.
• Excellent negotiation and communication skills and the ability to build teamwork and cooperation among the workgroup are essential.
• In-depth knowledge of commonly used concepts, practices, and procedures within logistics.
• Extensive experience with interpreting and manipulating large amounts of supply chain data.

Why you should choose ZF:

• Annual Incentive Plan
• Paid Time Off 
• 401k Plan
• Health Care Benefits
• Paid Holidays
• A supportive collaborative team environment
• A strong diversity culture
• Supportive Employee Groups and community outreach activities