Delivery and Support Analyst

Req ID 68425 TCL Midland 4, Canada

The Delivery & Support Technical Analyst I is responsible for supporting, administering, and implementing desktop, server, and network infrastructure as they relate to hardware, software, Operating Systems, and virtualization for the global domain function IT through daily operational assistance, to support and fulfill requirements of internal and external customers worldwide.

Position Responsibilities:

• Knowledgeable with Dell & HP server hardware concepts, installation, configuration, and troubleshooting.
• Knowledgeable with Cisco networking hardware, concepts, installation, configuration, and troubleshooting. Juniper a plus.
• Ability to install, configure, operate, and maintain Operating Systems including Windows Server, VMware ESXi 7.0, SLES, RHES, & Ubuntu a plus.
• Functional knowledge of Active Directory, DNS, Windows Server.
• General knowledge of SAN technologies.
• Ability to support a Dell & Lenovo desktop/laptop environment with an emphasis on customer service.
• Compile and develop documentation in order to create a knowledgebase for software and hardware supported by the Delivery & Support team.
• Procure and assist in hardware and/or software installation/deployment.
• Support daily operations for the Delivery & Support team within North America with extended support globally.
• Assist all levels of IT analysts within the global domain function IT with day-to-day activities related to the procurement, deployment, and operational support of standard hardware and software offerings.
• Provide first and second-level support for services provided through the Delivery & Support team.
• Hardware and software patch management.
• Adhere to global IT standards and coordinate related activities with global IT teams.
• Develop working relationships with internal and external business partners.
• Maintain technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies.
• Experience with Cable management.
• Comply with all company policies and procedures.
• Perform other duties as assigned.

Essential Skills and Experience:

• Associate’s Degree, technical certification(s), or equivalent IT experience.
• 2+ years of experience in the IT field encompassing a majority of the following areas – Dell & HP Server Hardware, Microsoft Server Operating Systems, Active Directory, VMWare vSphere, Server patch management update processes, Linux operating systems, Security concepts and implementation (NTFS, O/S hardening, etc.), shared storage systems, and advanced server hardware concepts (clustering, etc.).
• Cisco networking or 2+ years of experience providing customer support and resolution regarding technical issues
• General knowledge of IT concepts, best practices, and commonly used procedures.
• Proven analytical abilities in addition to strong troubleshooting and diagnostic skills.
• Proven abilities to diagnose performance issues and tune system performance.
• Ability to work independently in a fast-paced, high-volume environment.
• Ability to communicate technical concepts, information, and service-related topics with cross-functional teams and all levels of personnel and management.
• Proficient with oral and written English.
• Ability/willingness to travel up to 10% (both domestic and international).
• Ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. off-shifts, on-call)

Preferred Skills and Experience:

• Bachelor’s Degree in Information Systems, Computer Science, or related field
• 3-5+ years of experience in Information Technology or related field
• ITIL®, MCSA, MCSE, CCENT, CCNA, CCNP, CompTIA, A+ or related Information Systems certifications
• Experience in the Automotive industry
• Juniper networking experience
• Wireless scan gun experience
• Able to script with Windows PowerShell.

Be part of our ZF team as Delivery and Support Analyst and apply now!