IT Analyst I-Production Systems

Req ID 50893 | Marysville, United States

ZF is a global technology company and supplies systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. The company is also a leading technology supplier for electrified drivelines. We utilize our competence in the design of electric motors, power electronics and differentials over a wide range of applications. From micromobility drives with 500 watts to powerful 250 kilowatt-units for buses – we electrify everything. 

Position Summary:  As a team member and individual contributor, in this role you will support manufacturing equipment across three (3) shifts.  A primary function for this role is to act as a first responder to prioritize /troubleshoot/triage/contain production related incidents and attend to work tickets.  This role will perform run readiness checks, support label printers, handheld computers, perform systems maintenance, track assets, update documents, and participate in process improvement.  

Position Responsibilities:

• Act as a Plant IT Support Run Team member and first responder to manufacturing system issues.
• Respond to calls as a member of a rotational on-call schedule and be available on weekdays and weekends.
• Perform run readiness checks following a documented procedure (testing incident protocol, SQL database, Manufacturing Execution System (MES) servers, OLE for Process Control (OPC) servers, connectivity, backups, IPC status, etc.) and take appropriate actions on findings.
• Administer/communicate permission changes and security following ZF standards, policies, and procedures.
• Execute asset management procedures, and processes to deploy, track, and quarantine hardware.
• Support hardware, software, and configure for plant systems, including serial/lot traceability, among others. 
• Configure and validate hardware (hand scanners, handheld computers, label and office printers, IPCs, etc.)
• Support the IT Build Team in the setup, administration, troubleshooting, documentation, and maintenance of systems, including Acronis, McAfee Solidcore, VNC, industrial PCs (IPCs), Kepware, automation scripts, etc.
• Assist the user base to resolve issues (ie. office printers, label printers, remote support sessions, hand scanners, handheld computers, conference room hardware, production processes, etc.)
• Employ industry standard ITIL (Information Technology Infrastructure Library) service desk and change management principles to minimize risk to equipment and systems.

Qualifications:

• Associate degree in a technical field of study and 2+ years of related experience; 8+ years of related experience may be considered in lieu of an associate degree.
• Demonstrated success solving firewall, network, and permission issues on Microsoft XP, Windows 7, Win10.
• Demonstrated ability to configure/deploy equipment, label printers, scanners, handheld computers, etc.
• Demonstrated ability to service failed hard drives, re-image ghosted devices, replace failed devices.
• Must be proficient with Microsoft Office suite.

What we Offer:

• Annual Incentive Plan
• Paid Vacation
• Personal Time
• 401k Plan
• Health Care Benefits
• Paid Holidays 
• Tuition reimbursement for educational advancement
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

Be part of our ZF team as IT Analyst I-Production Systems and apply now!

Contact

Kyle Nader

DIVERSITY COMMITMENT: 
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. 

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. 

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran