Senior Network Analyst

Job Description

 About the team:
The Senior Network Analyst is responsible for supporting, administering, and implementing, server, and network infrastructure as they relate to hardware, software, Operating Systems, and virtualization for the global domain function IT through daily operational assistance, in order to support and fulfill requirements of internal and external customers worldwide.

What you can look forward to as Senior Network Analyst:  

• Strong understanding of Cisco and Juniper networking hardware, concepts, installation, configuration, and troubleshooting.
• Proficient understanding of Dell & HP server hardware concepts, installation, configuration, and troubleshooting.
• Ability to install, configure, operate, and maintain Operating Systems including Windows Server 2012/2016/2019/2022, VMware ESXi, & SLES, & Ubuntu.
• Compile and develop documentation to create a knowledgebase for software and hardware supported by the Delivery & Support team.
• Support daily operations for the Delivery & Support team within North America with extended support globally.
• Assist other analyst(s) within the global domain function IT with day-to-day activities related to the procurement, deployment, and operational support of standard hardware and software offerings. 
• Provide first and second-level support for services provided through the Delivery & Support team.
• Hardware and software patch management.
• Adhere to global IT standards and coordinate related activities with global IT teams.
• Maintain technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies.
• Comply with all company policies and procedures.
• Perform other duties as assigned.

Your profile as Senior Network Analyst:

• Associate’s Degree, technical certification(s), or equivalent IT experience.
• 3-5+ years of experience in the IT field encompassing a majority of the following areas – Dell & HP Server Hardware, Microsoft Server Operating Systems, Active Directory, VMWare vSphere, Server patch management update processes, Linux operating systems, Security concepts and implementation (NTFS, O/S hardening, etc.), shared storage systems, and advanced server hardware concepts (clustering, etc.), Cisco networking or 3-5+ years of experience providing customer support and resolution regarding technical issues.
• General knowledge of IT concepts, best practices, and commonly used procedures.
• Proven analytical abilities in addition to strong troubleshooting and diagnostic skills.
• Proven abilities to diagnose performance issues and tune system performance.
• Ability to communicate technical concepts, information, and service-related topics with cross-functional teams and all levels of personnel and management.
• Ability/willingness to travel up to 20% (both domestic and international).
• Ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. off-shifts, on-call.) 
• 5+ years of experience in Information Technology or related field (preferred). 
• Microsoft Power Platform experience (preferred). 

Why you should choose ZF in Marshall:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays 
• A strong diversity culture
• Supportive Employee Groups and community outreach activities