Customer Quality Technician

Customer Quality Technician

About the Team:

Customer Quality Technicians perform electrical analysis of customer returns and support of failure root cause analysis.

What you can look forward to as Customer Quality Technician: 

• Primary point of contact for product analysis of assigned customer returns.
• Receive, document, and analyze customer returns.
• Proactively work to minimize overall analysis time and disposition of suspect material.
• Analyze customer returns to root cause. Use appropriate test equipment, schematics, data, etc. 
• Work with design engineering to escalate issues during root cause analysis and improve analysis procedures with lessons learnt.
• Work with engineers to determine root cause and corrective action in a timely manner.
• Provide training to peers and product technicians as required.
• Assist in the maintenance and repair of analysis equipment.
• Support commissioning new analysis equipment.
• Conduct verification steps and documentation required to support component defect analysis request and complete a supplier analysis request (AR).
• Support Supplier Quality Engineers in the AR process.
• Write clear, concise, detailed tech notes that can be easily applied to customer reports.
• Update analysis records and archive in product dedicated folders for returns.
• Alert Process, Test and/or Quality personnel of any process or component issues found with a VOC document.
• Maintain a clean, orderly and organized workspace.
• Interface with customer as required.
• Gather data from company and customer databases as required.
• Complete charts, graphs and plots as required.
• Assist Customer Quality Engineer with monthly summary report of customer returns.

Your profile as Customer Quality Technician: 

• AS degree in Electronics with 5 years relevant experience in component-level electronics troubleshooting, customer experience. 
• Excellent technical writing skills, ability to write and deliver technical presentations.
• Solid electronic troubleshooting experience.
• Ability to read and understand schematics and technical information supplied by Engineering, customers and others.
• Strong computer skills using Microsoft Office, company web-based software.
• Demonstrate capability with electronic lab test equipment.
• Basic soldering skills including surface-mount.
• Knowledge of common components used in product design.

ZF does not offer visa sponsorship for this role (e.g., H-1B, TN), and candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future. This role also does not include any immigration-related support, including—but not limited to—being listed on government forms, providing documentation for work authorization, coordinating with universities, or participating in training plans or other procedures related to visa status (e.g., H-1B, TN, F-1 OPT/CPT, J-1, O-1, L-1, E-3, and any other status requiring employer sponsorship or immigration-related support). IF YOU REQUIRE ANY FORM OF VISA SPONSORSHIP OR ANY IMMIGRATION SUPPORT NOW OR IN THE FUTURE, PLEASE DO NOT APPLY.

Why you should choose ZF in Marshall, IL?

The expected base compensation for this role is $20.50 - $31.35 hourly. Actual base compensation within the identified range will vary based on factors relevant to the position.

What We Offer:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays 
• A strong diversity culture
• Supportive Employee Groups and community outreach activities