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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Cust Service Rep II-Tech

Location: 

Marshall, IL, US, 62441

Req ID 32859 | Elec Op - Marshall, United States

  

Responsibilities:

 

  • Maintain customer delivery rating per established On-Time-Delivery goal.
  • Participate in Production Meetings to analyze and review shipment needs and issues within the manufacturing of products which includes production, quality, scrap and effectiveness.  Also attend additional meetings as required for quality and delivery issues.  Complete tasks assigned from those meetings including gathering data for evaluation.
  • Interface with customers regarding shipment and delivery information.
  • Monitor EDI communiqués from customers.
  • Notify management of customer issues affecting the Manufacturing Plan and Sales.
  • Run and Print the Ship Requirement Listing from SAP to analyze customer requirements and create deliveries for shipment in SAP. Maintain SAP activities necessary to accomplish daily shipments.
  • Assist in training new customer service representatives as needed to support team growth.
  • Maintain SAP data relevant to customer service (Scheduling Agreements, Master Data, etc.).
  • Disposition purchase orders through proper channels (Purchase Order / contact review)
  • Maintain files of customer purchase orders, releases, memorandums, etc.
  • Interact with internal and external customers to aid in the resolution of issues.
  • Assist in completion of STL Sales Projections and 18Month Capacity Planning as required.
  • Coordinate completion of corrective actions for missed customer shipments as required.
  • First line of contact on all customer service issues.
  • Occasional travel for customer required business conferences.
  • Perform other duties as assigned.
  • Comply with and support the health, safety, and environmental programs, policies and procedures.

 

Qualifications:

  • Associate’s degree in a related field with a minimum of 3 years’ experience in customer service or material/production planning.
  • Excellent inter-personal skills, especially the ability to work in a small team environment.
  • Ability to multi-task.
  • Experience with Excel. 

 

Be part of our ZF team as Customer Service Representative and apply now!

Contact

Madeline Roberts

 

 

DIVERSITY COMMITMENTTo harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company.Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis.ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Nearest Major Market: Decatur

Job Segment: Customer Service Representative, ERP, SAP, Customer Service, Sales, Technology