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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Sr. Network IT Analyst

Location: 

Livonia, MI, US, 48150

Req ID 25369
   

We are looking for a new colleague to join our IT Delivery & Support Team at our location in Livonia, Michigan.

 

The Delivery & Support Sr. Network IT Analyst leads projects, guides peers, performs under limited supervision, handles service disruption/escalation, administers and implements Network Infrastructure while supplementing server and end-device support through daily operational assistance to fulfill requirements of internal and external customers worldwide.

 

Responsibilities:

  • Proficient understanding of LAN switching hardware, concepts, configuration, security, & troubleshooting.
  • Proficient understanding of WLAN technology hardware, protocols, security, design & troubleshooting.
  • Hardware and software patch & vulnerability mitigation.
  • Adhere to global IT standards and coordinate related activities with global IT teams.
  • Lead the North American Delivery & Support team through the global domain function IT projects and day-to-day activities related to lifecycle, operational support of standard hardware, software, and infrastructure offerings.
  • Serve as an escalation point and team mentor providing first through third-level support for IT services provided through the Delivery & Support team.
  • Effective ticket documentation detail.
  • Compile and develop documentation to build upon the knowledge base for IT processes and services supported by the global domain function IT.
  • Experience with server hardware, installation, configuration, and troubleshooting.
  • Experience with Converged Infrastructure.
  • General knowledge of SAN technologies.
  • Proficient supporting end-devices.
  • Develop working relationships with internal and external business partners.
  • Maintain technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing, and expanding professional networks, and participating in professional societies.
  • Proficient with Cable management.

 

Qualifications

  • Bachelor’s Degree 
  • Minimum of 5 years of experience in the IT field with a strong emphasis in supporting networking technologies:
    • LAN, WLAN, Network Security, SDN, RADIUS, Juniper & Cisco components
  • Minimum of 5 years of experience providing customer support and resolution regarding technical issues
  • Complex knowledge of IT concepts, best practices, and commonly used procedures
  • Proven analytical abilities in addition to strong troubleshooting and diagnostic skills
  • Proven abilities to diagnose performance degradation
  • Act as escalation point and mentor to Level 1 and Level 2 Technical Analysts
  • Adept at creating documentation and ticket logging
  • Ability to work independently in a fast-paced, high-volume environment
  • Ability to communicate technical concepts, information, and service-related topics with cross-functional teams and all levels of personnel and management
  • Proficient with oral and written English
  • Ability/willingness to travel up to 20% (both domestic and international)
  • Ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. off-shifts, on-call)
  • ITIL®, CCNA, CCNP, CCIE or related Information Systems certifications preferred
  • Experience supporting JIT/JIS production facilities preferred
  • Experience in the automotive industry preferred
  • German and/or Spanish language skills preferred

 

Be part of our ZF team as Sr. Network IT Analyst and apply now!

 

DIVERSITY COMMITMENT

To harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company. Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran.

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Nearest Major Market: Livonia
Nearest Secondary Market: Detroit

Job Segment: Network, Cisco, Information Systems, Network Security, Technology, Security, Automotive