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Become our next FutureStarter

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Lead AM Sales Desk Specialist

Country/Region:  US
Location: 

KY, US

 Req ID 85163 | Hebron, KY, United States ZF CV Systems North America LLC

Job Description

About the team: As a Lead AM Sales Desk Specialist, this team drives operational excellence by monitoring Global CCC KPIs, resolving CSAT cases, and ensuring seamless alignment across IAM, OES, distribution centers, and manufacturing to meet customer delivery needs. The role fosters an accountable, collaborative, and high-performing Sales Desk team through hands-on support, training, process improvement, and cross-functional engagement to elevate overall customer satisfaction. Backed by strong aftermarket expertise, SAP proficiency, and service leadership experience, the team delivers first-class sales support while continuously improving efficiency and performance across the organization. 

 

What you can look forward to as a Lead AM Sales Desk Specialist: 

  • Monitor Global CCC KPIs and address and resolve CSAT cases.
  • Develop an accountable, collaborative, diverse, entrepreneurial, and passionate team.
  • Drive operational excellence to our IAM and OES partners.
  • Day to day support of the Sales Desk Agent Team and new employee training
  • Help drive alignment with the Aftermarket distribution centers and manufacturing plant(s) to ensure allocation to meet customer delivery needs.
  • Support process improvement by improving overall department and organization efficiency and performance by identifying opportunities to enhance internal processes.
  • Maintain or create work instructions and quick references for the team; collaborating with Service Desk Organization Leader.
  • Help drive customer satisfaction on all performance indicators by engaging cross functional teams as applicable.
  • Provide backup support for the team in shortage situations. This can include but not limited to: Answering incoming customer phone calls and provide professional first-class sales support, email support, and/or entering in orders.
  • Review and provide feedback through call reviews and email monitoring and support and back up Customer Service Team Leads.

 

Your profile as a Lead AM Sales Desk Specialist: 

  • Bachelor's Degree or equivalent years of relevant experience
  • 2+ years of experience in a help desk, service desk, call center or equivalent technical service management environment
  • Strong understanding of regional aftermarket value chain (product knowledge, pricing, marketing, branding, distribution), customer requirements and trends
  • Strong critical thinking skills with exceptional analytical, communication, interpersonal, and organizational skills. Negotiation skills a plus. 
  • Ability to act as a strong service leader in front of the customer with knowledge of material availability
  • Ability to communicate effectively laterally and horizontally to internal and external business partners
  • Skilled SAP management.
  • Understanding of existing OES LTAs and agreements concerning Aftermarket/understanding of dealers and IAM network

 

Why you should choose ZF: 

  • A supportive collaborative team environment
  • Annual Incentive Plan
  • Paid Vacation
  • 401k Plan
  • Health Care Benefits
  • Paid Holidays
  • A strong diversity culture
  • Supportive Employee Groups and community outreach activities

 

Be part of our ZF team as Lead AM Sales Desk Specialist and apply now!

 

Contact

Gabriela Palacio

 

 

DIVERSITY COMMITMENT: 
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. 

 

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. 

 

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:


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