Lead/AM - Customer & Process Quality

Job Description

About the Team:

Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc.

What you can look forward to as Lead/AM - Customer & Process Quality (m/f/d):

• Creates and maintains relationships with Customer.
• Brings VoC and customer feedback internally to all stakeholders and functions and ensures it is well understood.
• Coordination of major Quality activities with Customer.
• Drive the sense of priority for Customer Quality topics in the organization
• Front line: first level of quality support + align Quality activities
• Ensure One Voice to the Customer for all Quality activities.
• Avoid escalations by continuous Quality performance tracking and by fast reaction
• Close escalations by clear definition of Quality exit criteria at earliest opportunity and lead activities for Quality de-escalation.
• Drive Quality & Satisfaction picture for Customer (based on input and information from customer portal data/VoC & sales teams High-Level Quality-KPI, Customer Perception, Green Plants (plants w/o escalation), Warranty); generates VoC report (quality part) and alignment with dedicated Key Account Team.
• Drive and coordinate key customer improvement initiatives and measures.
• Develop Quality roadmap for the Customers including requirement, coordination and tracking of needed improvement activities (e.g. Customer strategy, risk management)
• Strategy and Evaluation for/in Contract Management (CSRs (Q-part) + Warranty Agreements) and leads negotiation with Customer together with Key Account Team according to CUDO process (Topic leader Quality for CUDO evaluation, CUDO-Officer see QMS;)
• PPAC support / input from ZF-Plant or Function

Your Profile as Lead/AM - Customer & Process Quality (m/f/d):

• Degree in Engineering/Diploma
• Minimum 5-10years work experience in Manufacturing or Process Engineering
• Minimum 1 year work experience in Quality
• ISO 19011 - Auditing Management Systems; ISO 9001/ IATF 16949; VDA
• Knowledge about  MS Office
• Knowledge of PLM (Product Lifecycle Management)
• Knowledge of Quality tools ( Automotive quality standards - SPC/MSA/FMEA)
• Knowledge of specific Customer requirements / portals and CUDO process
• Advanced Product Quality Planning  (APQP - AIAG) 
• "Project Maturity Level Assurance (MLA/RGA - VDA) 
• Production Part Approval Process (PPAP - AIAG)