Senior Service Network Development Engineer

Service Network Development Engineer

We are looking for a Service Network Development Engineer for our Sultanbeyli location.

About the team and role:

As the after-sales services department, we handle warranty operations, field operations, service network development, training, and technical support processes for ZF and its affiliated brands Lemförde, Wabco, TRW, and Sachs in Turkey and Azerbaijan.

What you can look forward to as Service Network Development Engineer:

• Managing all existing, potential and candidate passenger car and commercial vehicle service network points & partners in line with ZF's Optimal Service Footprint strategy
• Expanding the service network and to increase the business potential of the services in the region and to do the necessary work for new business opportunities
• Implement/deploy global workshop concept to local market and do the workshop audits
• Ensuring customer and service network satisfaction
• Solving and/or supporting to solve technical or software malfunctions, trying to increase the capabilities of the workshops and supporting the services for solving the problems

Your Profile as Service Network Development Engineer:

• Bachelor’s degree in engineering (mechanical, automotive, mechatronics are preferred)
• Multiple years of experience in automotive after-sales services, service network and customer management, preferably experienced in corporate identity applications
• Effective communication and relationship management skills with analytical thinking, well organized and strong coordination skills
• No restriction for traveling and able to actively drive and no military obligation for male candidates 
• Proficiency in MS Office and good English knowledge

Why should you choose ZF:

• An employment contract in a stable, global company,
• Hybrid system work (depends on the position),
• Private health insurance and employee package  
• Good working atmosphere; working in an international team, interesting projects, and tasks.

Grading:
Depending on the qualifications and fulfillment of the above tasks. The basic salary entitlement will be determined according to the individual's experience.