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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Head of Technical Service and Workshops (m/f/d)


Istanbul, Istanbul, TR, 34935

Req ID 40800 Istanbul, Turkey

For our Aftermarket Division in Istanbul, we are looking for a Head of Technical Service and Workshops (m/f/d).


Your tasks:

  • Responsible for managing all technical service, own and authorized workshops and field service activities for OEM and IAM market/customer
  • Ensures providing technical/0 mileage solutions for all OEM customers satisfaction by having close relations with divisional technical teams
  • Establish and develop strong relationships with all customers, to create customer loyalty with the quality of service provided and develop customer/market strategies to capture future business potentials with all internal and external customers within responsible area
  • Lead the process of defining and refining service management system and service procedure, improve service quality and efficiency and guarantees processes are executed in accordance with ZF procedures in his responsible area
  • Defines and implements KPIs for the team in a way that sales/ profitability/ quality/ productivity targets and customer expectations can be delivered


Your profile:

  • Min. Bachelor’s degree in Mechanical/Automotive or similar technical fields with 8+ years of experience in similar managerial positions
  • Aftermarket business with deep technical understanding of automotive and non-automotive products and technical service management experience is preferred
  • Proven management and leadership skills, able to drive, empower, motivate, engage, develop and lead a strong team
  • Analytical thinking, decision making and good communication skills with proven ability to work in a matrix organization and stakeholder management
  • Excellent command of English


About ZF:
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.
With some 157,500 employees worldwide, ZF reported sales of €38.3 billion in fiscal 2021. The company operates 188 production locations in 31 countries.


The compatibility of work and family life is firmly anchored at ZF. For more information, please visit

The position is part of the ZF Global Employee Referral Program.

Be part of our ZF team as Head of Technical Service and Workshops (m/f/d) and apply now!


Onur Benli

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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