Customer Competency Center - Reporting Specialist

Customer Competency Center - Reporting Specialist

We are strengthening our team in Customer Service at our location in Istanbul/Sultanbeyli.

About the team and role:

In our dynamic team that embraces a data-driven and continuous improvement mindset, you will collaborate closely with different departments to contribute to both operational processes and strategic improvements, while being part of a work environment that offers growth opportunities for candidates who are analytical, proactive, and adaptable to change.

What you can look forward to as Customer Competency Center - Reporting Specialist:

• Ensure proper handling of customer requests and feedback across internal platforms; provide training when required
• Monitor CCC performance indicators, prepare comprehensive KPI reports
• Contribute to digital transformation initiatives and support ongoing process improvement activities
• Report system errors on platforms, coordinating with the appropriate teams to ensure prompt resolution
• Manage annual agreements, prepare and update sales reports, provide analytical insights and reports
• Organize campaign data and manage incoming requests through the Sales Support pool
• Ensure process quality compliance and keep documentation and workflows up to date

Your profile as Customer Competency Center - Reporting Specialist:

• Bachelor’s degree in Industrial Engineering, Information Systems, Econometrics, Statistics, or a related field with several years of of similar experience
• Proficiency in MS Office applications and advanced English
• Preferably experienced with SAP systems and Power BI reporting tools
• Strong communication abilities with a customer oriented mindset
• Excellent problem solving skills and a solution focused Approach
• High eagerness to learn, commitment to continuous improvement, and ability to adapt to a fast paced work environment

Why you should choose ZF in Istanbul:

• Health Insurance
• Life Insurance
• Annual Bonus System
• Monthly Heating Aid
• Marriage, Birth, Annual Leave Allowance, and Gift Cards

The compatibility of work and family life is firmly anchored at ZF. For more information, please visit www.zf.com/berufundprivatleben.