Aftersales Services Engineer - Commercial Vehicle, Passenger Car, Off-Highway

Aftersales Services Engineer - Commercial Vehicle, Passenger Car, Off-Highway

We are strengthening our team in Customer Service at our location in Istanbul/Sultanbeyli.

What you can look forward to as Aftersales Services Engineer:

• Deliver ongoing technical support to authorized service centres and OEM’s
• Analyse technical reports from authorized services and OEMs, provide technical guidance to services in collaboration with internal technical support teams
• Communicate with customers based on headquarters feedback and reports received
• Support joint technical projects with customers
• Coordinate logistics for part shipments and returns of defective products
• To follow up on warranty-related matters together with the warranty department and support the process of obtaining warranty approvals from related headquarter units
• Install diagnostic devices, perform software updates, and manage related customer interactions
• Coordinate and monitor external service technicians when needed

Your profile as Aftersales Services Engineer:

• University degree in Engineering or a related technical field
• At least 5 years of professional experience in automotive sector in similar position
• Strong interpersonal, problem-solving, and solution-oriented skills with team oriented mindset
• Basic computer literacy and active driving capability
• High customer focus and service-oriented attitude
• Proficient in both written and verbal communication in English

Why you should choose ZF in Istanbul:

• Health Insurance
• Life Insurance
• Annual Bonus System
• Monthly Heating Aid
• Marriage, Birth, Annual Leave Allowance, and Gift Cards

The compatibility of work and family life is firmly anchored at ZF. For more information, please visit www.zf.com/berufundprivatleben.