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What's Next? Join ZF!

ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

IT Application Engineer System Engineering

Country/Region:  CN
Location: 

Guangzhou, GD, CN, 511455

Req ID 50061 Guangzhou, China
     

We are currently expanding our R&D teams in IT and looking for new colleagues who will join our team at our new location Guangzhou.

 

Your tasks:

 

 

  • Actively manage customer requests and incident calls, manage backlog and SLA related to Engineering Applications activities predominately ALM and Embedded Software Applications.
  • Provide 2nd Level Support ALM and Embedded Software Applications.
  • Implement, adjust and improve service process.
  • Active analysis current process landscape and applications to make sure Service Support processes are aligned with actual landscape.
  • Communicate proactive new workflows and process changes on several levels involved in Service Support.
  • Act as direct contact for the developer and engineering Teams in the Tech Center and external / internal service providers.

 

Your profile:

 

  • Good working knowledge of ALM and Embedded Software tools (CodeBeamer ,Git , IBM Doors , IBM ClearCase ,PTC Integrity , Vector Tools ….)
  • Experience with software engineering, customer experience and civil engineering.
  • Experience support engineering applications for a large corporation.
  • 3 -5 years job related experience as well as self-dependent and target oriented decision making to handle Requests and Incidents reported by Customers.
  • Experience with ITIL Service Management, certification a plus.
  • Good communication skills verbally and written.

 

 

Be part of our ZF team as IT Application Engineer System Engineering and apply now!

Contact

Ying Li

DEI

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:


Job Segment: Application Engineering, Embedded, Systems Engineer, Engineer, Developer, Engineering, Technology

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