Specialist - Data & Analytics Support

Req ID 67293 Hyderabad, India

As a Level 2 Support/Analyst Engineer, you will be responsible for supporting various analytics solutions, including data ingestion pipelines, APIs, data lake solutions, web-based software and backends, and BI solutions. Your key responsibilities include:

1. Support and Collaboration:

   • Collaborate with service managers to escalate critical issues and follow incident resolution procedures.
   • Coordinate with L3 development teams/engineers, L4 external partners, and business partners for the defined solutions in scope.

2. User Support:

   • Promptly respond to user queries and technical issues related to analytical applications.

3. System Monitoring:

   • Perform system monitoring, incident detection, and initial problem diagnosis.
   • Document support activities, troubleshooting steps, and resolutions for future reference.

4. Incident Management:

   • Monitor incidents/problems to ensure timely resolution in compliance with project and service SLAs.

5. Application Maintenance:

   • Monitor and maintain applications and related data pipelines using available technologies to proactively address risks, slowdowns, and failures before they impact customers.

6. Solution Monitoring:

   • Create, optimize, and maintain end-to-end solution monitoring.

7. System Optimization:

   • Analyze and optimize data flows, analytics solutions, and IT-related systems.
   • Track service performance and contribute to improving the efficiency and quality of services provided to the customer.

Profile:

• Bachelor’s degree in computer science, business information technology, or related disciplines.
• Minimum 3 years of analysis or development experience in data analytics and BI environments.
• Demonstrated ability to analyze, interpret, and troubleshoot complex problems or processes.
• Experience in supporting and troubleshooting data products, pipelines, and analytical/BI solutions.
• Good understanding of IT systems and data interfaces.
• Basic working knowledge of ITIL processes, ticketing (BMC Remedy), monitoring, and DevOps tools.
• Familiarity with cloud technologies like MS Azure (Data Lake, Data Bricks, ADF, Synapse, Azure Data Warehouse, Python) and Amazon Web Services (AWS).
• Experience with Power Apps is a plus.
• Knowledge of relational databases like Microsoft SQL (SSRS, SSAS, SSIS, stored procedures) and Oracle.
• Familiarity with non-relational databases (MongoDB).
• Must be familiar with a variety of data extraction techniques (ETL, APIs, CDC).
• Experience with analytics/dashboarding tools like Power BI, KNIME, Tableau.
• Experience in SAP environments (SAP BW, SAP DataSphere, SAP SLT) is a plus.
• Experience in setting up data models, data sets, data transformations, data products, performance optimizations, and interfacing with platforms.
• Knowledge of network configurations, IT hardware, and software installations.
• Proficiency in Microsoft Windows and Excel.
• Strong analytical mindset and excellent problem-solving skills.
• Demonstrated ability to interact and communicate collaboratively and effectively with all levels of the organization and external partners.
• Ability to communicate efficiently in English.
• Knowledge of ZF production systems and environments is a plus.

Be part of our ZF team as Specialist - Data & Analytics Support and apply now!

Contact

Rajesh Geddam