Quality Customer Service Engineer

Req ID 23855
     

Responsibilities

• Communicates regularly with entrusted customers, solves their specific requirements, complaints and other current problems (visits, etc.). Communicates the obtained information within the company. 
• Responsible for 8D - leads and manages the 8D team, prepares and submits 8D reports to entrusted customers (responsible for the administration of Internet portals), validates corrective measures 
• Initiates and organizes immediate and long-term corrective measures, evaluates their fulfillment, performs inspections in the production process aimed at eliminating customer nonconformities 
• Performs the 0 km analyses, process analyses and prepares their presentation
• Supports new projects - solves customer visits / audits, presentations 

Requirements

• 2 years of experience in customer service in a quality department within the automotive industry
• min. secondary education, preferably technical (capablity to read technical documentation required) 
• English: B2 level mandatory, German or French an advantage 
• PC proficiency - user knowledge: MS Excel, Word, Powrepoint, basic knowledge of customer portals 
• knowledge to be considered an advantage: ISO 9001, ISO IATF 16949, ISO 14001, ISO 18001/45001, Formel Q, 8D, FMEA, knowledge of specific customer requirements 

We Offer

• Working hours (37.5 h / week) and flexible time account
• Benefit program Cafeteria (700 CZK / month)
• Annual and loyalty bonuses
• Subsidized company meals
• Contribution for pension ensurance
• 25 days holiday
• Competitions and events for employees

Be part of our ZF team as Quality Customer Service Engineer and apply now!

Contact

Kateřina Kotyzová

(+420) 373 736 482