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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Quality Customer Service Engineer

Location: 

Hlavenec, Central Bohemian Region, CZ, 294 74

Req ID 23855
     

Responsibilities

  • Communicates regularly with entrusted customers, solves their specific requirements, complaints and other current problems (visits, etc.). Communicates the obtained information within the company. 
  • Responsible for 8D - leads and manages the 8D team, prepares and submits 8D reports to entrusted customers (responsible for the administration of Internet portals), validates corrective measures 
  • Initiates and organizes immediate and long-term corrective measures, evaluates their fulfillment, performs inspections in the production process aimed at eliminating customer nonconformities 
  • Performs the 0 km analyses, process analyses and prepares their presentation
  • Supports new projects - solves customer visits / audits, presentations 

 

Requirements

  • 2 years of experience in customer service in a quality department within the automotive industry
  • min. secondary education, preferably technical (capablity to read technical documentation required) 
  • English: B2 level mandatory, German or French an advantage 
  • PC proficiency - user knowledge: MS Excel, Word, Powrepoint, basic knowledge of customer portals 
  • knowledge to be considered an advantage: ISO 9001, ISO IATF 16949, ISO 14001, ISO 18001/45001, Formel Q, 8D, FMEA, knowledge of specific customer requirements 

 

We Offer

  • Working hours (37.5 h / week) and flexible time account
  • Benefit program Cafeteria (700 CZK / month)
  • Annual and loyalty bonuses
  • Subsidized company meals
  • Contribution for pension ensurance
  • 25 days holiday
  • Competitions and events for employees

 

Be part of our ZF team as Quality Customer Service Engineer and apply now!

Contact

Kateřina Kotyzová

(+420) 373 736 482

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


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