Customer Quality Expert

About the Team:

Our Customer Quality team works closely with major Japanese automotive customers to ensure product quality, rapid issue resolution, and continuous improvement across projects. The team collaborates with global manufacturing plants and suppliers, serving as the key gateway for customer feedback and quality requirements. As a Customer Quality Expert, you will play a central role in strengthening customer trust and driving quality excellence.

What You Can Look Forward to as Customer Quality Expert:

• Perform initial confirmation of 0km claims, issue QR6S, and promote and track QR6S progress.
• Support root cause analysis and development of effective countermeasures.
• Confirm issue closure and ensure recurrence prevention.
• Share and enforce best practices (PRP).
• Enter and manage 0km claim data in SAP.
• Obtain customer approvals for prototype parts, production parts, change control, deviations, etc., as specified in SQM.
• Communicate with responsible OPUs and suppliers.
• Convert “Voice of Customer” into actionable business process improvements.

Your Profile as Customer Quality Expert:

• Bachelor’s degree in engineering or related field.
• More than 5 years of experience in the Quality Management field.
• Experience in direct communication with customers.
• Basic knowledge of IATF 16949 Quality Management System preferred.
• Good command of English and Japanese (oral and written).
• Technical and process knowledge in mechanical and electronic systems.

Why You Should Choose ZF?:

• Annual leave
• Hybrid work environment
• Flexible working hours
• Supportive and collaborative team environment
• Opportunities for growth and development