Customer Quality Engineer

About the Team

We are looking for a new colleague at our location in Hangzhou.

What you can look forward to as a Customer Quality Engineer: 

• Claim management -manage customer complaints, leading problem solving process:
  - Immediate feedback to customer
  - Install containment actions at supply chian to avoid customer escalation
  - Coordiate root casue analysis and counter measure development and installation
  - Reiew quality of 8D review, present 8D towards customer as necessary
• PPAP documents collection, review and submission
• Customer satisfaction monitoring and improvement
• Customer specific requirement identification and implementation internally
• Deviation requests application and if necessary follow up to have in time customer approval

Your Profile as a Customer Quality Engineer:

• Min. 3-5 years customer management experience on machining/ stamping/forging/electrical components
• Master or bachelor degree or same level educated
• Familiar with 5 core tools（APQP、FEMA、MSA、SPC、PPAP）
• Problem sloving ability： familiar 8D，QC 7tools，5Why. 6igma GB prefered
• Ability on reading print and good at GD/T

Why you should choose ZF in Hangzhou?

• Individual Growth: At ZF, you accelerate your career by working together across borders and cultures. Take advantage of global development opportunities, support and a flexible working environment
• Experience Variety: Join ZF to shape future mobility and sustainable systems. Drive smart solutions and contribute to safer, cleaner, affordable mobility for all
• Find Inspiration: Develop yourself in a team-oriented and supportive environment at ZF. Take on international challenges, be inspired by your colleagues and shape the future with us