Second Level IT Service Expert for Manufacturing Execution Systems

About the Team

We are a dynamic team dedicated to maintaining and supporting critical production applications in a fast-paced manufacturing environment. Our focus is on managing Manufacturing Execution Systems (MES) and SCADA systems used on the shop floor, including rollouts and new projects. We prioritize high availability and resilience to ensure our production systems run smoothly with minimal downtime.

What you can look forward to as Second Level IT Service Expert for Manufacturing Execution Systems

• Provide 24/7 support for MES and SCADA systems in production environments, ensuring maximum uptime and system performance.
• Troubleshoot, diagnose, and resolve application, hardware, and network issues related to production systems.
• Ensure high availability and resilience of applications by implementing monitoring, maintenance, and disaster recovery processes.
• Collaborate with production teams, engineers, and other IT personnel to understand system requirements and provide technical solutions.
• Regularly perform system upgrades, patches, and configurations to ensure software and hardware are optimized for operational efficiency.
• Monitor system health, performance, and security, proactively identifying and addressing potential risks or failures.
• Work closely with other IT support teams to integrate production systems with enterprise-level solutions and enhance overall system architecture.
• Develop, maintain, and execute technical documentation, including system configurations, troubleshooting steps, and best practices.

Your Profile as Second Level IT Service Specialist for Manufacturing Execution Systems

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Proven experience with MES, SCADA, or similar production systems in a manufacturing environment.
• Familiarity with industrial protocols (e.g., OPC, Modbus, Ethernet/IP) and production-specific technologies.
• Excellent problem-solving skills, with the ability to troubleshoot complex issues quickly and effectively.
• Experience with monitoring system tools and platforms (e.g., Nagios, Zabbix, Prometheus, Centreon).
• Hands-on experience with databases (SQL, Oracle, etc.) and server administration (Linux/Windows).
• Ability to work under pressure in a fast-paced environment while maintaining a focus on high-quality service.
• Strong communication skills and ability to work cross-functionally with various teams.

Why should you choose ZF in Guadalupe?

• Competitive Wages.
• Engaging in special projects and orders that drive the future of our production systems.
• A dynamic and supportive work environment that encourages continuous learning and professional growth.