HR Ops Workforce Admin Analyst

HR Ops Workforce Admin Analyst

About the team

We are looking for a new colleague in our department HR Operations (HOO) at Monterrey, MX.
In this role, you will join a fast-paced Human Resources team serving employees, managers, and HR colleagues for the Americas region. We are looking for team members who enjoy managing HR administrative processes in a global environment and have a strong interest in improving how HR delivers. 

What can you expect as a HR Ops Workforce Admin Analyst

• Provide HR transaction support for MyHRSuite processes, (hiring and onboarding, terminations, transfers, compensation & benefits, etc.)
• Creates, Updates, and maintains Employee records in SAP success factors and Payroll systems
• Creates and delivers reports and maintain personnel files/documents.
• Uses a Case Management System “ServiceNow” to resolve requests in a time and quality manner.
• Actively build and develop the HR knowledge base to help HRSSC colleagues perform duties with efficiency and high quality.
• Participate in continuous improvement projects to improve employee/customer experience and enhance efficiency.
• Apply sound judgement and discretion with sensitive information.

Your profile as a HR Ops Workforce Admin Analyst

• Bachelor’s degree (or equivalent experience) with 2+ years of experience in Human Resources field
• Bilingual/native proficiency in Spanish & English; limited proficiency in Portuguese is a plus.
• Experience using SAP success factors, Oracle, TRESS or similar HCM system.
• Ability to complete HR processes and transactions in multiple systems successfully and simultaneously.
• Experience understanding and meeting Key Performance Indicators (KPIs)
• Previous HR operations experience preferred.
• Passionate attention to detail while maintaining a high level of integrity and confidentiality.
• Familiarity with and understanding of HR policies and procedures.
• Experience with case management systems (e.g. ServiceNow)
• Ability to assist others in understanding new processes and influence them to try new ways of working.
• Strong troubleshooting skills, with the ability to work in a high-pressure team environment, handling multiple tasks and reacting quickly to problems and issues.
• Strong interpersonal skills to collaborate with customers and global teams in a weekly basis.
• Intermediate/Advanced Excel skills (Power Query, Vlookups, PivotTables)

Why you should choose ZF in Guadalupe N.L

• Competitive economical allowance
• Vacation Bonus 
• Grocery Vouchers
• Subsidized Cafeteria
• Major and Minor Medical Insurance
• Life Insurance