Customer Service

 Req ID 68918 Guadalajara, Mexico
     

ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control,
Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of
vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe
mobility.
 

Provide and manage the best customer satisfaction to the organizations customers by addressing and resolving customer inquiries and complaints, processing orders, resolving hbilling issues in accordance with company policy and procedures and contractual agreements.

Responsibilities:
1. Research and respond to customer requests for quote, part availability, order status, and related requests at regular intervals throughout the day as instructed
2. Process and confirm customer orders utilizing ERP system(s).
3. Handle customer telephone calls through contact center.
4. Issue and follow through on all day-to-day Return Goods Authorizations (RGA’s) or annual returns with customer, ZF Sales and ZF Accounting as necessary.
5. Daily monitoring of customer portals for shipment processing; monitoring inventory levels and researching any disputed charges and/or fines.
6. Responsible for the communication and coordination of activities amongst internal cross-functional teams to ensure all disputes, fines and other issues that arise are resolved in a timely manner.
7. Using company approved methods; build strong relationships with customers and actively solicit feedback from them about company performance.
8. Review Backorder reports to provide timely order status updates to customer.
9. Assist in managing accounts receivable through dispute resolution
10. Maintain proficiency in SAP, Centum, BPCS, and EDI systems.
11. Per VHBMS and VHOP, follow all procedures as it relates to this position and represent the needs of the customer in accordance with ZF Company policies and procedures (voice of the customer).
12. Perform related tasks or special assignments and provide backup within department as assigned.

Requirements:
• High School Diploma or equivalent. Associates or B.A. Degree preferred.
• 2+ years customer service experience.
• Bilingual and fluent in English and Spanish (Working with US customers) 
• Excellent verbal and written communication skills.
• Proficient in PC software (Microsoft Suite) and previous experience in ERP systems.
 

What We Offer:
Benefits above the law
Global work environment
Growth opportunities
Medical Insurance
Competitive wages

Be part of our ZF team as Customer Service and apply now!

Contact

Alejandra Carbajal