Customer Competence Center Support (m/f/d) - limited

About the team:

We are strengthening our Customer Competence Center Benelux team at our location in Groot-Bijgaarden. The position is limited to 18 months.

What you can expect as Customer Competence Center Support (m/f/d):

• Collect and verify information required to prepare accurate quotations and standard customer orders.
• Identify required parts and materials using the appropriate catalogues and reference tools.
• Convert approved quotations into confirmed orders, ensuring all details are complete and correct.
• Monitor the end‑to‑end logistics process, proactively communicating any changes in delivery schedules to customers and internal stakeholders.
• Process and issue invoices for completed orders in a timely and accurate manner.
• Manage and resolve customer complaints, ensuring issues are handled efficiently and maintaining a high level of customer satisfaction.

Your profile as Customer Competence Center Support (m/f/d):

• Relevant experience in customer support, preferably within a technical or industrial environment. 
• Basic understanding of ZF products, solutions, and processes.
• Interest in automotive/ technical environment.
• Strong initiative, with the ability to take ownership of tasks and proactively resolve customer issues. 
• Excellent listening skills, ensuring accurate understanding of customer needs and expectations. 
• Demonstrates and promotes ZF Way principles, including collaboration, accountability, customer focus, and continuous improvement.
• Business level proficiency in Dutch and conversational level in French. 
• Basic knowledge of English or German is a plus.