Quality Customer Service

Descripción breve

Our team is dedicated to ensuring the highest quality standards in customer service within the automotive industry. We focus on maintaining strong relationships with our clients and providing timely, accurate responses to their needs. Collaboration and communication are key to our success.
 

Job Description

What you can look forward to as Customer Service Engineer:

• Ensuring all customer service processes meet the highest quality standards.
• Providing timely follow-up to claims within customer portals.
• Scheduling visits with customers to reinforce communication and understanding of their requirements.
• Coordinating communication with resident engineers to notify claims on time.
• Analyzing data and generating reports on customer service performance.
• Supervising and improving customer service processes.

Your Profile as Customer Service Engineer:

• Degree in Industrial Engineering, Mechatronics, or a related field.
• Advanced English proficiency (90%).
• Minimum of 3 years of experience in the position or industry.
• Valid visa and passport.
• Availability to travel abroad.
• Strong negotiation and problem-solving skills.
• Knowledge of Core Tools, IATF, and VDA 6.3.
• Deep understanding of automotive industry standards and regulations (OEM STL, GM, BMW, Ford, VW).

What we offer:

Benefits above the law
Competitive salary
Major Medical Insurance
Minor Medical Insurance