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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Customer Experience, Loyalty & Networks Specialist

Location: 

Budapest, BU, HU, 1117

Req ID 39465 Budapest, Hungary

  

Tasks:

  • Support the strategic business goals of Division B by advancing customer satisfaction & loyalty (NPS), growing our customer reach & market shares, sharing synergies across BLs and improving our Marketing efficiency/ROI at the decision & touch points along the customer journeys
  • Deploy, monitor & refine regional customer experience initiatives & processes with a focus on generating customer pull from all sub-audiences, incl. IWS (independent workshops), installers, IAM distributors & retailers, OES customers & franchised workshops, fleets, ZF Partners and others in the zone/country
  • Manage, monitor & improve audience-specific loyalty concepts like workshop concepts, rewards programs, trade/distributor concepts fleet concepts or service partner concepts (e.g., ZF Service Partner, ZF Service Point) – across all BLs within the zone/country
  • Control & execute zone/country-specific network development in close collaboration with BLs 
  • Ensure consistent brand & customer experience across all target groups within the zone/country
  • Initiate and co-sponsor local key customer events in conjunction with Regional Marketing and BLs
  • Collaborate strongly with Global CX/Loyalty/Network team, Regional Marketing and PC Service & Network team


Your Profile: 

  • 1-3 years relevant experience 
  • Strong experience in customer experience and loyalty programs for both B2B and B2C within the zone/country
  • Customer-centric attitude based on outside-in perspective and strong knowledge of market and customers
  • Knowledge on Automotive Aftermarket & Marketing network in the zone/country as advantage, but not required
  • Marketing or Sales experience in international context and in complex matrix organizations
  • Excellent written and verbal communication skills;
  • Fluent English 


Advantage:

  • German/Romanian language knowledge
  • Willingness to travel


We offer:

  • Stable company background and long-term working possibility
  • Full of challenges and high-level professional activities at an international company
  • Participation in international projects and commission to foreign countries
  • Career opportunities, continuous training program and language courses
  • Competitive salary and performance-related bonus 
  • Cafeteria with optional elements
  • School start support

 

Be part of our ZF team as Customer Experience, Loyalty & Networks Specialist and apply now!

Contact

Fruzsina Barta

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


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