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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Chatbot Business Analyst


Eger, HE, HU, 3300

Req ID 42138 Eger, Hungary

Your Tasks:

  • As a Chatbot Business Analyst, you will support the assessment of business needs and assist in the design and development of bot experiences.
  • Identifying/evaluating business processes that can be automated with Chatbots
  • Design and preparation of requirement documentation
  • Creating test scenarios and coordinating UAT, to ensure that developed solution meet requirements, has been created with highest quality standards and with appropriate error handling
  • Ensuring smooth project implementation and project documentation
  • Explaining technical solutions to the business customer and communicate business objective to the technical team.


Your profile:

  • Degree in Business Administration or IT or similar degree with exposure to Process understanding/automation
  • 3 years of experience in business process management or business process analysis
  • Experience in process or workflow documentation
  • Project Management skills - exposure to agile
  • Proficient English



  • Experience with Chatbots concept documentation and identifying processes fitting the usage of Chatbots
  • Experience in working with Azure AI Cognitive Services (QnAMaker, LUIS)
  • Experience with Microsoft Power Virtual Agents


We offer:

  • Stable company background and long-term working possibility
  • Full of challenges and high-level professional activities at an international company
  • Participation in international projects and commission to foreign countries
  • Career opportunities, continuous training program and language courses
  • Competitive salary and performance-related bonus 
  • Cafeteria with optional elements
  • School start support



Be part of our ZF team as Chatbot Business Analyst and apply now!


Katalin Vladár

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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