Customer Service Manager

Customer Service Manager

We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.

What you could expect as a Customer Service Manager:

•    Lead commercial and technical support to ensure high customer satisfaction
•    Manage customer inquiries across multiple communication channels
•    Coordinate team resources to guarantee optimal availability for customers
•    Set service levels, track performance, and drive continuous improvement
•    Develop working instructions and train the team to uphold standards
•    Optimize sales desk processes to enhance efficiency and service quality
•    Implement a culture of continuous feedback to improve customer experience
•    Support sales campaigns, ensure contract execution, and manage all customer-related information (quotes, contracts, invoices, etc.)

What we expect from you as a Customer Service Manager:

•    Minimum 2-3 years Commercial experience and 4-6 years customer support
•    Demonstrated leadership & problem-solving skills
•    Excellent interpersonal, networking and communication skills
•    Experience in leading remote teams in a matrix organization
•    Rigor in managing targets
•    Fostering collaboration & empowerment
•    Impacting and influencing skills
•    Positive attitude