Customer Liaison Management / Change Management Coordinator

Job Description

What you can look forward to as Customer Change Management Specialist:

• Guarantee data transfer and data quality by performing relationship management with the OEM plant.
• Communicate OEM plant news to KAM/AM and the ZFFCN plant staff.
• Supervise the defined change management process within the Chassis Systems plant and foster that change orders are initiated by the OEM plant.
• Monitor timely issuing of purchase orders and payments including reconciliation management.
• Verify POs regarding terms and conditions, pricing/implementation dates and inform relevant functions about deviations.
• Process purchase requisitions for tooling and/or for special builds.
• Maintain and update the ZFFCN Material Master and Bill of Material (BOM) in the IT systems for all variants of projects.
• Investigate and compare customer orders against internal BOM to avoid invalid matches and resolve discrepancies by continuous internal BOM-update and communication with the OEM.
• Create and maintain CM data in SAP and JIS/JIT tables.
• Compare OEM plant related data with OEM HQ data regarding the overall Supplier Performance Rating System and identify deviations.
• Escalate topics to Plant Manager, KAM or AM if OEM or ZFFCN requirements are not met or if critical deviations occur.
• Process changes within the defined Global Change Management System (GCMS) throughout all CM phases as documented in the GP2705, considering the internal & external timeframe.
• Guarantee that the work packages of each phase are completed in time and with the required quality.
• Request Gate Releases for each phase and support the Program/Plant Manager to achieve the releases in time.
• Process Gate Closures for each phase to achieve the overall progress well synchronized with the frame conditions
• Support the Program/Plant Manager to improve the BU specific KPIs, utilizing an efficient Global Change Management.
• Coordinate periodical internal Change Management review meetings with all functions.
• Report defined Global Change Management KPIs on a monthly basis.
• Support Global Change Management regarding further process optimization, using best practice & lessons learned.

Your Profile as Customer Change Management Specialist: 

• Degree in Industrial Engineering or equivalent with a minimum of 3 years of professional experience
• Ability to work team-oriented and to manage multiple assignments with minimal supervision
• High flexibility and ability to motivate people
• Proven intercultural and social competence
• Solid IT skills in MS Office and SAP
• Excellent communication and presentation skills
• Profound knowledge of TS19649 and ISO 14000
• Working proficiency in English

Why you should choose ZF in Debrecen?

• Stable company background and long-term working possibility
• Full of challenges and high-level professional activities at a German company
• Participation in international projects
• Competitive salary and performance-related bonus
• Cafeteria with optional elements
• Hybrid working opportunity