Technical analyst for IT end devices

 Req ID 36335 Częstochowa, Poland
     

We are looking for IT technical support analyst for our global end-device standardization team in IT Center Poland. 

Your tasks

• Structure and organize the "Performance Baseline Testing" in the client environment, develop and implement key performance indicators (KPI) for end devices services/clients 
• Work together with other teams on automation and integration of end device services, close cooperation with the verification & certification team for IT workplace devices
• Manage processes and service/hardware providers in the area of DaaS (device as a service) for IT workplace devices 
• Steer global client problem analysis mainly based on predictive analytics data
• Create documentation around policies, standards procedures and guidelines 

Your profile

• At least 5 years of experience within client infrastructure, client solutions including 2nd level support (according to ITIL)
• Degree in Information Technology or comparable
• Professional handling of Microsoft OS and client management solutions, Linux knowledge is an advantage
• Good English (to successfully communicate in an international work environment), German is an advantage
• Very good collaboration skills (for working in international teams)

We offer

• Steering the global end device excelence processes
• Exposure to modern IT technologies
• Attractive career opportunities in an international environment
• Private medical care, MyBenefit platform, discounts package on goods and services
• Flexible working hours and very good working environment
• Opportunity to work 100% remotely during the pandemic period (hybrid model of work afterwards – 60% remotely, 40% on-site)
• Relocation package (only to IT Center Poland headquarters based in Czestochowa)
   

Be part of our ZF team as Technical analyst for IT end devices and apply now!

Contact

Izabela Mazurkiewicz - Bicen