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What's Next? Join ZF!

ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

Senior IT Performance & Service Management Analyst

Country/Region:  PL
Location: 

Częstochowa, WP, PL, 42-200

Req ID 65664 Częstochowa PSS Eng&Glob.F, Poland
     

Your tasks:
•    Lead and steer global IT Service Management.
•    Manage and develop global IT Service Portfolio and underlying financials worth EUR 580 Mio. of total IT Budget. (Content, Structure, Financials and operational IT systems):

  • Manage and develop ZF IT Service Portfolio in alignment with Business and IT,
  • Manage IT Service Financials and Framework (Operational Planning (OP), Calculation, Charging, Reporting),
  • Responsible for worldwide IT Service Contracts with all Legal Entities,
  • Ownership of ITSM Life Cycle Processes and accountable  for IT Portfolio Strategy Framework (Cont. Develop. and Market Research),
  • Manage all service-related M&A requests, TSA.

•    Control & Steer IT Service Level Agreements (SLA):

  • Manage global SLA Framework,
  • Lead and facilitate negotiations between BRMs and the Service Managers.

•    Manage IT Service Delivery Chain from Request to Service in role as E2E process owner.
•    Accountable for entire Operational IT Environment (Software and Processes) to ensure holistic Service and Service Performance: Service Design, Operational Planning, Calculation, Charging, Reporting.
•    Drive Continuous Improvement Process in area of responsibility.

 

Your profile:
•    Bachelor’s degree in IT or Business Administration related fields.
•    5 years of professional experience in a similar position.
•    Experience in Controlling and/or IT governance.
•    General management skills.
•    Highly analytical, assertive and persuasive.
•    Strong communication & negotiation skills, fluent English.

 

We offer:
•    Career opportunities.
•    Work in a multinational team.
•    Specialized training and employee development support.
•    A friendly work environment which fosters creativity.
•    Social package: private medical care, insurance, sports card.
•    Flexible working time in a hybrid model, relocation package.
•    Discounts on goods and services.

 

Be part of our ZF team as Senior IT Performance & Service Management Analyst and apply now!

Contact

Mateusz Zamora

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:


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