Customer Service Specialist - Logistics

 Req ID 67868 Częstochowa PSS Prod., Poland
     

Job description:

• Cooperation with main automotive OEMs (Stellantis x_Fiat, Iveco, Ferrari, Maserati),
• Managing and monitoring customers’ orders from reception of an order till the on-time delivery,
• Reporting to management main KPIs for logistic performance and logistic quality of deliveries,
• Logistic customer service – daily contact with customers and their subcontractors in supply chain (managing returnable packaging, transport, contact with external warehouses and customs agencies),
• Voice of Customer – daily work with B2B portals, knowledge of and distributing internally customers’ specific logistic requirements to guarantee good service and giving feedback to customers’ requests or queries,
• Managing sales & distribution data in SAP,
• Giving support to new launch for logistic part of a process,
• Contacting central function within ZF (Sales Teams, Corporate Logistics).

Required:

• Fluency in Polish (s/w/r) at C1 level,
• Fluency in English (s/w/r) at minimum B2 level,
• Experience in Supply Chain environment,
• Master’s or bachelor’s degree, preferably in Logistics
• Knowledge of SAP OR9 and MS Office tools,
• Ability to work with big data and under time pressure,
• Good negotiation skills,
• Knowledge of problem-solving would be a plus,
• Very good self-organization,
• Nice to have:
  • Italian (s/w/r) at minimum B2 level.

We offer:

• Permanent contract,
• Working in a dynamic international environment with main world car manufacturers,
• Mentor for on-boarding process,
• Monthly bonuses,
• Life insurance,
• Private medical care,
• On-site model of work.

Be part of our ZF team as Customer Service Specialist - Logistics and apply now!

Contact

Weronika Flak