Customer Service Supervisor - Off-Highway

Req ID 54264 North Mankato, MN, North Mankato, Vernon Hills, Vernon Hills, United States

ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

The Customer Service Supervisor manages the CSR team which is responsible for communicating with all customers about business needs such as pricing, lead times, new order entry, new products information, application, and engineering support etc related to off-highway products. The Customer Service Supervisor helps his/her team to support the Sales Mgrs./ KAM by handling various sales and administrative activities as reported here below; in addition, along with his/ her team, he/ she directly manages some “house” accounts.

Position Responsibilities:

• Management of 3 Customer Service Representatives and support in case of escalation

• Oversee customer’s inquiries and RFQ’s; if necessary, work together with the Sales Mgrs./ KAM, Application Engineering and Controlling/ Marketing to gather all relevant product’s information to issue a technical – commercial proposal

• Support Sales Mgrs./ KAM in chasing customers over dues when escalation is required; work with Finance on shipments to customers who have exceeded their credit limit

• Support Sales Mgrs./ KAM in communication both with the customers and internal ZF (Logistics/ Operations/ Quality/ Service/ Controlling/ RGA etc.) in case of need

• Provide the Sales Mgrs./ KAM and Head IA NA with some relevant historical sales data as needed, along his/ her team

• Regularly communicate with the customers about commercial topics

• Manage some “house” accounts independently regarding pricing, delivery, quality, orders, etc.

• Supporting other functional areas to ensure customer requirements are met

Essential Skills and Experience:

• Associates degree in Business Administration preferred

• 7+ years’ experience in Sales and Customer Service related positions

• Proven leadership skills

• Ability to solve issues independently and escalate when necessary

• Excellent computer skills using MS Office applications and SAP experience preferred

• Ability to interface with cross-functional teams

What We Offer:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays
• A Hybrid Work Schedule
• Tuition reimbursement for educational advancement
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Customer Service Supervisor - Off-Highway and apply now!

DIVERSITY COMMITMENT: 
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. 

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. 

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran