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Become our next FutureStarter

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Customer Relationship Manager

Country/Region:  JP

JP, 471-0034

Req ID 68357 Tokyo, Japan

About the Team:
Join our high-performing KAM team in OE Sales, the go-to contact for Japanese Commercial Vehicle OEMs. 
We're dedicated to driving sales growth and maintaining key relationships, managing series business with precision and impact, while excluding aftermarket ventures. Join us at the forefront of automotive excellence.


What you can look forward as Customer Relationship Manager:

  • Build Strategic Plan (long term growth planning) and Operating Plan (short/mid term sales planning) and pursue achievement.
  • To promote a new project to JOEMs and supporting smoothly running series production to coordinate our customers and ZF side.
  • Seek opportunities for further business growth
  • Use internal resources to incorporate RFI (Request For Inquiry) and RFQ (Request For Quotation) processes
  • Leading of Promotion for new Opportunity and Business
  • Facilitate PPAP (Production Part Approval Process) and support SOP (Start Of Production)
  • Analyze business and report to Sales Leader
  • Collect, communicate and visualize voice of customer


Your profile as Customer Relationship Manager: 

  • Bachelor’s degree in business or engineering
  • Excellent communication skill in local language and English language
  • Experience in automotive industry, mechanical industry or electronics industry
  • General knowledge for commercial 
  • Strong negotiation skill and passion
  • Basic skills for SAP, MS Office (Excel, Power Point, Word..)
  • Intimate customer knowledge is preferred


Why you should choose ZF: 

  • Annual Leave
  • Hybrid Work Environment
  • Flexible Working Hour
  • A supportive collaborative team environment
  • Growth Opportunity


Be part of our ZF team as Customer Relationship Manager and apply now!


Aoi Terasaka

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:

Job Segment: Relationship Manager, Engineer, SAP, ERP, Customer Service, Automotive, Engineering, Technology

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