Customer Operations Supervisor

Job Description

About the Team: Join Hebron's Operations team to oversee and coordinate the movement of goods from one location to another including international shipments. Manage a team of employees and ensure that all shipments are delivered on time and in the correct quantity. The role requires excellent organizational skills, attention to detail, and the ability to solve problems quickly and efficiently. The ZF Hebron site is responsible for assembling and distributing braking systems for our Commercial Vehicle Solutions division. This is a second-shift position (3-11:30 pm). 

What you can look forward to as a Customer Operations Supervisor: 

• Leads/supervises a team of approximately 50 members that could comprise professionals, technical, and/or administrative staff
• Provides technical guidance to employees, colleagues, and/or customers
• Is accountable for the performance and results of a team 
• Adapts departmental plans and priorities to address resource and operational challenges
• Decisions are guided by policies, procedures, and business plan; receives guidance from senior manager
• Understands how orders are processed and can perform department duties
• Defines team operating standards and ensures essential procedures are followed based on knowledge of own discipline
• Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas), and demonstrates solid subject matter knowledge

Your profile as a Customer Operations Supervisor: 

• Bachelor’s degree in business management, logistics, or a related field preferred
• Minimum of 3 – 5 years of production experience required
• Minimum of 5 years of leadership experience required
• Excellent leadership attributes
• Experience in SAP
• Strong computer skills (Excel, Teams & PowerPoint)
• Experience with powered industrial equipment preferred 
• Good understanding of the industry market trends and conditions
• Strong regard for product quality and safety standards
• Must be willing to work second-shift and occasional Saturdays

Why Choose ZF?

What We Offer:

• A supportive, collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• Personal Time
• 401k Plan
• Health Care Benefits
• Paid Holidays 
• A strong diversity culture
• Supportive Employee Groups and community outreach activities