Customer Application Engineer

Req ID 59256 | Auburn Hills, United States

Commercial Vehicle solutions from the ZF Group provide the capability to shape the future of commercial transportation systems. With a comprehensive portfolio and expertise it enables ZF to reimagine transportation for a safer and sustainable tomorrow. Our technologies and services for commercial vehicles and fleets make them more efficient, safe, connected, intelligent and automated wherever they operate.

Position Summary: The Customer Application Engineer is responsible for all necessary actions to ensure that devices and systems are selected and configured according to customer requirements and applied appropriately in customer vehicles. They will also ensure our customers get the right technical support and have the required technical knowledge and experience to solve problems with systems and services quickly. Assist in product training programs, customer product demonstrations, and assist customer engineering staff with implementing and testing new products.

What you can look forward to as a Customer Application Engineer: 

• Compare customer requirements and specifications with ZF specifications, identify mapping specifications and deviations.
• Provide proposal for ZF product matching customer requirements, resolve deviations in consultation with product group engineer and customer, accomplish acceptance of deviations.
• Create change request for non-acceptable deviations including breakdown of customer requirements.
• Select / design / calculate product layout for customer application.
• Consolidate / prepare product documentation (Drawings, schematics, plumbing/wiring diagrams, specifications, bill of material etc.).
• Check component installation and system environment in the vehicle. Start up system in the vehicle, run through initialization procedure.
• Homologate or support customer to homologate according to national and international regulations as appropriate.
• Carry out tests on special customer demand (e.g. system performance demonstration). Provide test report. Train and instruct customer on product features, end-of-line process and requirements etc.

Your Profile as a Customer Application Engineer: 

• Bachelor's Degree or foreign equivalent degree in Mechanical Engineering, Automotive Engineering, or a closely related engineering discipline
• 3-4 yrs of engineering work experience 
• Experience in Vector CAN toolchain
• Must be willing to travel domestically and internationally up to 30% of the time.
• DL (Commercial Driver’s License) highly desirable or must obtain soon after start date in order to perform position function.
• Product knowledge, technical aptitude and diagnostic skills required to provide product/customer support
• General knowledge of heavy truck brake systems is desirable.
• PC skills (Microsoft Office + PowerPoint)

Why you should choose ZF in Auburn Hills? 

• A supportive collaborative team environment

• Annual Incentive Plan

• Paid Vacation

• 401k Plan

• Health Care Benefits

• Paid Holidays

• Tuition reimbursement for educational advancement

• A strong diversity culture

• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Customer Application Engineer and apply now!

Contact

Kyle Nader

DIVERSITY COMMITMENT: 
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. 

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility. 

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran