Customer Success Consultant (m/f/d)

Customer Success Consultant North Italy

We are looking for an enthusiastic Relationship Manager for North Italy to help our customers derive maximum value from our products and services by acting as a liaison between the customer and our organization. Focusing on building strong, long-term relationships, you will proactively engage with customers to understand their needs and challenges. Your aim will be to foster customer satisfaction, retention, and loyalty by helping customers achieve their goals.

What you can look forward to as Customer Success Consultant SCALAR - North Italy:

Develop and maintain strong relationships with customers and act as the primary point of contact for an assigned group of customers.
Gather feedback from customers and communicate that to the product team to inform future product enhancements.
Provide product demonstrations and presentations to customers as needed.
Identify opportunities to upsell or cross-sell additional products or services to existing customers.
Assist new customers with the onboarding process, helping them get set up and familiarized with the product or service.
Provide training and educational resources to customers to help them optimize their use of the product or service.
Collaborate with internal teams, including sales, support, and product development, to ensure a seamless customer experience.
 

Your Profile as Customer Success Consultant SCALAR - North Italy:

2–5 years' experience in a customer-facing role, ideally in Customer Success or Account Management.
A minimum of 2 years' experience within the transport logistics industry.
Background in vehicle telematics or comparable SaaS solution.
Excellent verbal and written communication skills.
Strong time management and prioritization skills.
Basic technical knowledge of software and hardware.
A collaborative mindset to interact with other departments.
Strong commitment to customer satisfaction.
Native Italian speaker, proficient in English, additional languages a plus.
 

What you can expect:

You will step into a vibrant culture that values openness and transparency. Our team members are not just passionate about their work; they firmly believe that the beating heart of our success lies in our team spirit and the joy we bring to our daily tasks.

In this dynamic, rapidly evolving, and stimulating ecosystem, we offer attractive benefits, including:

Remote working opportunities
Competitive compensation (fixed and variable)
A company car, including a fuel card (for private use)
Flexible working hours
Comprehensive ongoing training
Extensive on-the-job coaching