Senior Executive - Business Services (US Shift)
Country/Region:
IN
Location:
Chennai, TN, IN, 600116
Req ID 68479 GBS Chennai, India
Your Tasks:
- Account and Contact merging in Salesforce
- AM Customer master data corrections and maintenance
- Customer and User administration for online services; Warranty Claim creations
- Supporting Sales desk operations like Quotation booking, Order booking, Credit and Debit note creations
- Labour Rate maintenance in Salesforce for USA customers; Create and analyze defined reports
Your Profile:
- Any graduate with Min. 3-5 years of Professional experience in Customer Service and Technical Service. Call Center experience is preferred
- Very good knowledge of Excel is must & experience with Analytics platforms like Power BI
- Knowledge experience in SAP
- Experience in handling tickets and application support
- Very good English language skills
- Need to understand requests from various team and respond it the appropriate solution
- Willing to work in fixed night shift
Be part of our ZF team as Senior Executive - Business Services (US Shift) and apply now!
Contact
Karthick Subramaniam
Job Segment:
Call Center, Night, Technical Support, ERP, SAP, Technology, Operations, Customer Service