Salesforce Admin(Service Cloud)- Chennai

Job Description

About the team:

Teams provide comprehensive technical, administrative, and strategic assistance to ensure optimal platform performance. They manage user access, troubleshoot system errors, configure workflows, and offer best-practice guidance, often using AI-driven agents and , a knowledge base for quick, personalized resolutions to, 24/7.

What you can look forward as Salesforce Specialist

• Hands‑on expertise with Email‑to‑Case architectures, Omni‑Channel routing, and SLA/Entitlement configurations.
• Advanced proficiency in Flows, Validation Rules, Record Types, Page Layouts, and other declarative automation tools.
• Strong Lightning Experience skills including building Lightning apps, Dynamic Forms, and customized record pages.
• Competent in managing data operations using Data Loader, Salesforce Inspector, and applying governance best practices.
• Salesforce Certified Administrator & Platform App Builder, with additional experience in integrations and other Salesforce Clouds.

Your profiles as Salesforce Specialist

• Experienced Salesforce Service Cloud Administrator with 2+ years of hands-on configuration, automation, and case management expertise.
• Proven experience providing 1st and 2nd level Salesforce support, resolving issues quickly and ensuring smooth business operations.
• Strong capability in troubleshooting, root‑cause analysis, and documenting solutions for continuous process improvement.
• Skilled in configuring and optimizing Service Cloud features including Case Lifecycle, Omni‑Channel, and Service Console.
• Effective collaborator with cross‑functional teams to drive automation, AI opportunities, and Service Cloud enhancements.
• Experienced in maintaining data quality, managing user access controls, and ensuring platform governance compliance.

Why you should choose ZF in India

• Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
• Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
• Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
• Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
• Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.