Manager

Job Description

About the team

Managing the 24/7 service desk team and its daily operations. Also, help the team to provide software and technical support in case of technical issues 
communicated by the external clients (Tickets) to support external clients in a minimum of time. 

What you can look forward to as Manager-Service Desk (m/f/d):

• Incidents treatment of external Transics Customers via Mail / Phone in English.
• Focus on Transics Software Support.
• Determine which incoming Tickets will be treated taking into account the knowledge level, set priorities as per the Matrix and the predefined ‘First Response Time’.
• Treat and analyze the assigned Tickets in order to provide a solution to the external client by e-mail or phone as soon as possible.
• Record and document the analyses and provided solutions in the Ticketing system.

Your Profile as Manager-Service Desk (m/f/d):

• Minimum 8 years experience in Technical Helpdesk/Service desk
• Should have worked on an Enterprise support process.
• At least 2 years’ experience in leading a team.
• Analytical skills to find root causes in error log files 
• Very good English skills (verbal and in writing).

Why should you choose ZF Group in India?

Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.
Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.