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Become our next FutureStarter

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Manager - Service Desk

Country/Region: IN

Location:

Chennai, TN, IN, 600116

Req ID 74728 | GBS Chennai, India, ZF Commercial Vehicle Control Systems India Limited

Job Description

Your Tasks:

Managing technical support: Overseeing technical support to Transics telematics products and software applications
Managing incidents and service requests: Ensuring that all incidents and service requests are processed effectively, and meeting customer service level agreements
Escalating incidents: Escalating incidents if they cannot be resolved within the agreed service levels
Reporting: Carrying out reporting procedures for incident management, and reviewing survey results, reports, and dashboards
Building and training a team: Building and training a team of support agents.

Your Profile:

B.E/B.Tech with 8+ years’ experience in Technical Helpdesk/Service desk
Should have worked on an Enterprise support process.
At least 2 years’ experience in leading a team.
Analytical skills to find root causes in error log files
Very good English skills (verbal and in writing).

Be part of our ZF team as Manager - Service Desk and apply now!

Contact

Abdul Rahim J

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:

Job Segment: R&D, Service Manager, Service Desk, Information Technology, Research, Customer Service, Technology

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