Customer Care Engineer

Customer Care Engineer

About the Team:

• ZTrust revolutionizes user onboarding with seamless Omnichannel Identity & Access Management, ensuring swift, effortless, and secure app access. It simplifies security across applications, while making password policy creation a breeze. Bid farewell to complexity and embrace efficiency with ZTrust.

What you can look forward to as Customer Care Engineer (m/f/d):

• Second-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) & Thorough incident analysis
• Inter-departmental escalation of problems (R&D, hosting, customizing & integration)
• Evaluate functional analysis documents, create and maintain training documentation & Train Service Desk on new features before every major release
• Update and maintain knowledge base and service trees with known issues and guidelines
• Define customer acceptance criteria, create and update test scripts for new software features and validate new software and hardware in field test environment
• Report, follow up and escalate issues with R&D, hosting, customizing & integration & Plan and execute occasional field visits at field test customers for new software or hardware
• Approve or disapprove the release of new features, changes and hosting setup & Communicate and coordinate the extended field test rollout

Your profile as Customer Care Engineer (m/f/d):

• Communicative and customer-oriented & Team player, strong cooperation skills
• Highly analytical, precise, eye for details & Planning and coordination skills
• Experience with incident handling / problem resolution management & Experience with software and hardware development
• Experience with ICT and electronics & Good English speaking and writing skills
• Knowledge in Regression , smoke, integration, UI testing & Knowledge in automation testing is an added advantage

Why should you choose ZF Group in India?

• Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
• Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
• Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
• Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
• Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.
• Employee Well-being: ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.