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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Sr. Supply Chain Supervisor- Customer Service

Location: 

Charleston, SC, US

Req ID 38153 | North Charleston, United States

  

Sr Supply Chain Supervisor - Customer Service

 

SCOPE: 

 

• Ensure customer orders and forecast are regularly reviewed and entered into system accurately and promptly. Customer requirement dates are monitored with product shipped to arrive by need date.
• Monitor all inbound EDI and process any failed transmissions on a daily basis.
• Proactively monitor established SAP reports pertaining to customer demand and ordering patterns. Efficiently communicate abnormal fluctuations to appropriate Material Planner. 
• Embrace Continuous Improvement philosophy and incorporate into everyday activities. Work as part of CI Team. 
• Prioritize customer requirements when necessary due to component or part shortages and/or capacity limitations.
• Serve as the customer’s primary contact, regarding placing orders, part availability, shipping information, return good authorization, complaints, etc.
• Obtain and communicate forecasts, planned orders, and information regarding changes in business volumes, planned (and unplanned) shut-down dates, etc. from customer.
• Review all customer orders to ensure our ability to meet the specified conditions regarding availability, price, and packaging requirements.
• Elevate potential customer production interruptions, non-routine expedites, shipping errors and missed shipments resulting in outbound paid airfreight charges, etc. to Logistics Leader or Distribution Leader.
• Deliver the “Voice of the Customer” to the Charleston site and supporting facilities/suppliers.
• Assist in the identification, research, and correction of inventory and shipping discrepancies.
• Identify problems and recommend improvements to SAP.
• Coordinate customer PPAP order requests with Quality Control Engineer through subsequent order entry process.
• Maintain respective QS and TS procedures and documentation.  Identify and suggest changes to procedures as appropriate.  
• Accurately report customer profile parameters, including order shipping parameters, shipping information and address updates.
• Support RFQ process as key liaison between Customer and Key Account Teams.
• Upon receipt of RFQ, analyze and compare existing price / cost relation for specific part or similar part and provide to Key Account Team for review and determination of price to be quoted.
• Notify the plant once all is processed and shipment may be released.
• Support Materials Team to minimize potential impact of excess and obsolescence. Coordinate with customers to identify opportunity for sales.
• Negotiate with customers as necessary to drive outperformance of both internal and customer assigned KPIs.
• Support ZF staff by maintaining the following: 
            • Reference files.
            • Document control and records file management.
            • Special requests as needed.


WORKING ENVIRONMENT 
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
Reasonable accommodations will be made. 

•    Moderate office noise

TRAVEL REQUIREMENTS 

•    Less than  30%
 
INTERNAL/ EXTERNAL INTERACTIONS                                                                                                                         

•    ZF employees and leaders locally and globally
•    ZF customers that support the local plant


MINIUMUM KNOWLEDGE AND BACKGROUND REQUIRMENTS                                                                                                                        

•    College degree preferred, plus 2+ years relevant experience
•    Analytical skills
•    Process development and flowcharts
•    Strong computer knowledge including Microsoft Excel & PowerPoint
•    SAP experience preferred 
•    Great attention to detail required
•    Strong communication, organization, and presentation skills

 

Be part of our ZF team as Sr. Supply Chain Supervisor- Customer Service and apply now!

Contact

Richard Gray

 

 

DIVERSITY COMMITMENTTo harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company.Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis.ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Nearest Major Market: Charleston South Carolina
Nearest Secondary Market: South Carolina

Job Segment: Supply Chain, Logistics, Material Planner, Supply, Operations, Manufacturing, Customer Service