Head of Commercial & Service Enablement (m/f/d)
Bruxelles, Brussels-Capital Region, BE, 1000 Schweinfurt, BY, DE, 97424 Antwerpen, Antwerp, BE, 2600 Paris, 75, FR, 92800 Friedrichshafen, BW, DE, 88046 Amsterdam, NL, 1043 GR
- Digitalize commercial & service processes, drive continuous improvements and monitor regional process execution
- Drive strategy & connect commercial & service operations by defining & optimizing sales processes, active recommendations & performance management to ensure efficient, coherent and profitable impact and resource effectiveness
- Drive and own CRM requirements, adoption, user training and continuously optimize working standards to ensure CRM is embraced by the division
- Define and deploy advanced analytic capabilities to enable data driven decision through automation, identification & push of business recommendations
- Coordinate & ensure adequate digital customer engagement platform architecture, state of the art design for effective data flows and processes
- Lead global digital & analytics budget planning & monitoring hand in hand with relevant product owners
- University degree, ideally MBA or similar degree
- Very strong leadership skills & proven track record of at least 7+ years’ experience in leading teams
- Strong digital & analytics acumen
- Ability to create new procesess and to implement difficult changes, remotely and at scale
- Experience in transactional multi-sales channel management
- Creativity in inventing new ways of workin and rigor in managing targets
- Fostering collaboration & empowerment
- Impacting and influencing skills
Be part of our ZF team as Head of Commercial & Service Enablement (m/f/d) and apply now!
Contact
Johannes van Reedt Dortland
+49 211 584 189
Job Segment:
CRM, Performance Management, MBA, Network, Technology, Human Resources, Management