Service and Network Specialist

Job Description

We're looking for a new colleague to join ZF's Aftermarket team in Belgrade or Zagreb. In this role you will expand and maintain Passenger Car workshop network, provide technical support and training to secure service for our products and pull through sales.

Your tasks:

• Drive pull through sales at workshop level by providing technical and network support using our ZF [pro]Tech and ZF [pro]Points concepts
• Provide commercial and technical support for existing workshop network partners, as well as new partner acquisition, achieving set growth targets, member part sales targets and membership retention
• Planning and delivery of one-day and multi-day technical training courses for distributor, workshop partners and other customers of ZF
• Handle technical enquiries received by ZF for all Passenger Car products and related mechanical / electrical systems to ensure full customer satisfaction; technical support for warranty claims
• Control and implementation of market actions in close coordination with other departments, as well as continuous market and competition monitoring at workshop level
• Support and participate in local and national trade fairs and events; planning and execution of workshop visits with the field service of existing wholesale customers

Your profile:

• BA’s degree in a technical field
• Several years of professional experience in the above-mentioned areas and the delivery of technical training
• Thorough knowledge of Passenger Car market in which ZF Services operates
• Good communication and organizational skills as well as confident appearance and good IT skills (MS Office, SAP) required
• Fluent English
• Open to frequent travel

Why choose ZF Group:

• Flexible and supportive environment
• Hybrid work
• Additional vacation days
• Private health insurance
• Learning opportunities and career advancement
• Company car