Customer Competence Specialist (Maternity Leave Replacement)

Job Description

About the Team:
We are searching for a new colleague to join ZF's Aftermarket team in Belgrade. Please note: this is a temporary position (maternity leave replacement).

Your Tasks as Customer Competence Center Specialist:

• Central point of contact for all After Market customers (subregional/Country level) in all commercial matters out of Customer Competence Center
• Administer, maintain, and monitor the execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms, etc.); administer customer contracts and agreements
• Manage customer orders (order processing; clarifying order gap and support for release/shipment; issuing invoices, order acknowledgments)
• Manage Customer Claims (raise correction document e.g., Credit not/debit note)
• Sales support by building good relationships and providing customers with information regarding e.g., new products, prices, and availability. Proactively identify customer needs, offering new products and alternatives, sales & analysis reporting

Your Profile as Customer Competence Center Specialist:

• Bachelor’s degree in economics, business administration, or similar
• 1-3 years of experience working in customer service, sales support, sales administration, etc.
• Good knowledge of MS Office (especially Excel), ERP systems (SAP would be an asset), knowledge of CRM, and Power BI would be an advantage
• Good communication (including negotiation) and interpersonal skills as well as the ability to work as part of a team
• Advanced English skills; additional foreign language knowledge would be beneficial

Why you should choose ZF Group:

• Flexible and supportive environment
• Hybrid work
• Additional vacation days
• Learning opportunities and career advancement