Customer Competence Center Specialist

Job Description

About The Team

The Customer Competence Center team within the Aftermarket department (Division B) serves as a key operational and commercial interface between the company and its customers at both local and subregional levels. Its primary role is to ensure efficient order processing, a high level of customer service, and strong sales support through end-to-end customer lifecycle management. The team supports the aftermarket business for spare parts, equipment, and service solutions, working closely with distributors, service partners, and business customers. It is responsible for managing customer master data, handling the complete order process, and resolving claims, including the issuance of corrective documents. Through reporting, analysis, and a proactive approach, the team contributes to improving customer relationships and strengthening competitiveness in the aftermarket business.

Your Tasks as Customer Competence Center Specialist:
 

• Central point of contact for all After Market customers (subregional/Country level) in all commercial matters out of Customer Competence Center 
• Administrate, maintain, and monitor the execution of Customer Master Data (Address, Contacts, Prices, Payment/INCO terms, etc.); administrate customer contracts and agreements
• Manage customer orders (order processing; clarifying order gap and support for release/shipment; issuing invoices, order acknowledgments)
• Manage Customer Claims (raise correction document e.g., Credit not/debit note)
• Sales support by building good relationships and providing customers with information regarding e.g., new products, prices, and availability.
• Proactively identify customer needs, offering new products and alternatives; sales & analysis reporting 

Your Profile as Customer Competence Center Specialist:
 

• Bachelor’s degree in economics, business administration, or similar
• 1-3 years of experience working in customer service, sales support, sales administration, etc.
• Good knowledge of MS Office (especially Excel), ERP systems (SAP would be an asset), knowledge of CRM, and Power BI would be an advantage
• Good communication (including negotiation) and interpersonal skills as well as the ability to work as part of a team
• Advanced English skills; additional foreign language knowledge would be beneficial

Why you should choose ZF in Belgrade?

• Private health insurance
• Possibility of hybrid work
• Flexible working hours
• Opportunities for continuous learning, training, and internal career development