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Work at the forefront of automotive innovation with ZF,
one of the world’s leading automotive suppliers.

Field Claims Analysis Technician

Location: 

Auburn Hills, MI, US, 48326

Req ID 38201
   

 

Responsibilities and Requirements of the role:

Manage incoming field claims, perform pre analysis on field claims, and take decisions based on known failure modes, manage return shipping on field claims

 

Key Responsibilities

  • Manage 0-km and field claims in IT systems: Excel, SAP, Salesforce;
  • Initial visual inspection of parts against engineering drawings extracted from PLM;
  • Decide on known failure modes based on inspection & test instructions;
  • Preparation and documentation of failure analysis in 8D format according to results from inspection and test instructions;
  • Highlight new potential failure modes and forward to next level of analysis

Output

  • Low backlog of pending field claims
  • Feedback to Field Claims Analysis Engineers about testing methods and work instructions

Metrics

  • 15 working day lead time between received date at Field Claims Lab and decision date
  • % of “good” 8D reports prepared according to work instructions
  • Target = zero 8D rejected by customer, RQE, “L2 team”, or CIC leader

 

Workplace Environment

  • Component investigations are conducted on used parts from Commercial Vehicles
  • Open lab with compressed air, tool, and vehicle service shop noise
  • Lifting of parts out of shipping containers and placing in to test bench environment is required, some components are over 50 lbs (crane assist available)
  • Combination of desk and lab test work

 

Be part of our ZF team as Field Claims Analysis Technician and apply now!

Contact

Richard Gray

 

 

DIVERSITY COMMITMENTTo harness the power of innovation, we invest in the development of diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to our company.Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis.ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

Our Commitment to Diversity

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Nearest Major Market: Detroit

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